Changed your mind? You can request a return within 14 calendar days after receiving your item. You do not need to give a reason.
Email support@hopdesign.net with your order number and the items you want to return. A clear statement that you wish to cancel is enough. We will send you the correct return address and instructions; please contact us before posting your parcel so it reaches the right place. Your right to cancel does not depend on our approval.
Send the items back within a further 14 days after telling us you wish to cancel. If goods from one order arrive separately, your statutory cancellation period runs from receipt of the last item.
You arrange and pay for return postage when you change your mind. We do not charge a restocking fee.
You may unpack and inspect an item as you would in a shop. Please return all included parts and accessories, packed securely, using the original packaging where possible. If handling beyond what is necessary to inspect the item reduces its value, we may deduct that loss where the law allows and will explain the deduction. Sale items have the same statutory return rights as full-price items.
If your item arrives damaged, is faulty, is not as described or is the wrong item, email us with your order number and details. Photos can help us understand the issue. We will arrange the appropriate refund, repair or replacement in accordance with your consumer rights and cover necessary return postage for issues that are our responsibility. These rights are separate from, and are not limited by, our 14-day change-of-mind period.
For a valid cancellation, we refund the price paid for the returned items. If you cancel the whole order, we also refund the standard delivery charge you paid. Any extra amount paid for a premium delivery service is not refundable as part of a change-of-mind cancellation.
We issue refunds to the original payment method without undue delay and no later than 14 days after we receive the returned goods or evidence that you sent them back, whichever is earlier. Your payment provider may take additional time to display the funds.
You can cancel before dispatch by emailing us as soon as possible. If the goods have not been dispatched, we will issue your refund within 14 days after you tell us you wish to cancel. If your order has already been dispatched, you can still use the return process above. To choose a different item, return the original and place a new order.
The return terms provided when you placed your order apply to that order. Nothing in this policy limits your statutory rights.